CORPORATE HISTORY :
Hana Travel & Transport Sdn Bhd is full fledged 100% Bumiputra agency and commenced operation on 01 June 1991 with approval from Tourist Development Corporation and Ministry of Finance. It commended operation with a staff strength of three in relatively small office of approximately 600 feet. Today it, Proudly employs a staff strength of 10 staff and accupies the whole of 2nd floor of office space in Segambut.It has already garnered a reputation for being aggressive, providing prompt service and highly efficient in its work, fully equipped with computerize reservation and ticketing system to provide instant information and confirmation to our valued and loyal clients.
OUR PHILOSOPHY :
People are becoming more and more sophisticated now days their mannerism, way of thinking, attitudes are changing as a result of daily global revolutions and technology. Like our Prime Minster once said "Malaysians are the most traveled about citizen in the world". People are "special" on a business like ours. They don't mind spending a little extra for their comfort and coziness in their travel arrangement. What we apply is a combination of personal involvement and professional knowledge. Our relationship with our clients are special. Thanks to the existence of high caliber, experience an professional team, we can react immediately to any problem and provide an instant solution. "We may sometimes be beaten on price NEVER on quality personal service".
OUR PEOPLE :
It has always been said that the importance who made up Agency cannot be over emphasized. But HANA TRAVEL & TRANSPORT SDN BHD it is perhaps the most crucial in ensuring the success of continued partnership with our client. The caliber of our people reflects highly on the degree of professionalism that we import to betranslated into useful service. The quality of our service depends on the caliber of personal assigned to each of our clients. So we appoint people who not only just professionally knowledgeable but who are commited, have proven business abilities and can analyze, interpret and advice. We place great emphasize on providing the best maintaning first class service taking the initiative to provide the best and create option for our clients.
Hana Travel & Transport Sdn Bhd is full fledged 100% Bumiputra agency and commenced operation on 01 June 1991 with approval from Tourist Development Corporation and Ministry of Finance. It commended operation with a staff strength of three in relatively small office of approximately 600 feet. Today it, Proudly employs a staff strength of 10 staff and accupies the whole of 2nd floor of office space in Segambut.It has already garnered a reputation for being aggressive, providing prompt service and highly efficient in its work, fully equipped with computerize reservation and ticketing system to provide instant information and confirmation to our valued and loyal clients.
OUR PHILOSOPHY :
People are becoming more and more sophisticated now days their mannerism, way of thinking, attitudes are changing as a result of daily global revolutions and technology. Like our Prime Minster once said "Malaysians are the most traveled about citizen in the world". People are "special" on a business like ours. They don't mind spending a little extra for their comfort and coziness in their travel arrangement. What we apply is a combination of personal involvement and professional knowledge. Our relationship with our clients are special. Thanks to the existence of high caliber, experience an professional team, we can react immediately to any problem and provide an instant solution. "We may sometimes be beaten on price NEVER on quality personal service".
OUR PEOPLE :
It has always been said that the importance who made up Agency cannot be over emphasized. But HANA TRAVEL & TRANSPORT SDN BHD it is perhaps the most crucial in ensuring the success of continued partnership with our client. The caliber of our people reflects highly on the degree of professionalism that we import to betranslated into useful service. The quality of our service depends on the caliber of personal assigned to each of our clients. So we appoint people who not only just professionally knowledgeable but who are commited, have proven business abilities and can analyze, interpret and advice. We place great emphasize on providing the best maintaning first class service taking the initiative to provide the best and create option for our clients.
OUR BELIEF :
It is our fundamental belief that the client are always come first and are always right so we are.
It is our fundamental belief that the client are always come first and are always right so we are.
COMMITED :
Clients involvement is on personal level.
Clients involvement is on personal level.
COMPETENT :
To the highest possible degree, giving state of the art advice and utilize the most convenient.
To the highest possible degree, giving state of the art advice and utilize the most convenient.
DETERMINES :
Determined that our client receive the best possible service and confident that we can provide it.
Determined that our client receive the best possible service and confident that we can provide it.
OUR PRACTICE :
HANA TRAVEL & TRANSPORT SDN BHD offers a wide range of travel and tour services to suit every client's need. We do travel arrangement for domestic and international.
HANA TRAVEL & TRANSPORT SDN BHD offers a wide range of travel and tour services to suit every client's need. We do travel arrangement for domestic and international.
The main sectors of our involvement are as follows :
a) Ticketing
b) Tour
c) Hotel Reservation
d) Convention, Seminar / Team Building
e) Airport Transfer (Limousine & Couch)
f) Visa Arrangement
g) Travel Insurance
h) Delivery of ticket by dispatch or courier.
OUR STANDARD :
Service means diligent follow through on tasks. It means constantly reminding client of schedules and altering them of arising problems so that they are not faced with the unexpected. We always keep abreast of our client expectation and providing professional advise to carry out our task efficiently.
Service means diligent follow through on tasks. It means constantly reminding client of schedules and altering them of arising problems so that they are not faced with the unexpected. We always keep abreast of our client expectation and providing professional advise to carry out our task efficiently.
We have built our success and reputation by emphasizing on quality in all areas of our work. The fact that our client base have been growing with us is testimony of our commitment and dedication toward our clients and duties.
BOARD OF DIRECTORS :
MDM HAMIDAH AMBAK ~ EXECUTIVE DIRECTOR
MDM HAMIDAH AMBAK ~ EXECUTIVE DIRECTOR
COMPANY REGISTRATION :
(Sijil Akuan Pendaftaran Syarikat)
(Sijil Akuan Pendaftaran Bumiputera)
Borang 9
Borang 13
International Air Transport Association (IATA)
Malaysian Association of Tour & Travel Agents (MATTA)
